If you've accessed your Crypto.com wallet and noticed certain tokens are missing, you're not the only one. The terms Crypto.com tokens missing have become a common search term for many users and, thankfully, there are a few common reasons - all of which are simple to explain and solve.
Why Are My Crypto.com Tokens Missing?
There are a few common reasons for missing tokens, including:
1. Display Issues or Syncing Problems
Every once in a while, the app can run into syncing problems or glitches with the display, which can make it look like your tokens are gone but they're safe on-chain.
2. Hidden Tokens or Filters
You can hide tokens with negligible balances on the Crypto.com app, in addition to applying filters for tokens. If you can't see the token you are looking for, it can be instructive to check your wallet settings to see if you can show all tokens, or disable any filters you may have applied.
3. In-Progress Transaction
If you have recently sent or received tokens, these tokens may still be awaiting confirmations on the blockchain. You can track your tokens without leaving the Crypto.com app by checking the transaction id (TXID) of your transfer, which should provide full details regarding the transaction's status.
4. Wrong Network Chosen
Crypto.com uses multiple networks including Ethereum (ERC20), Cronos, and BSC, and if you send tokens to the wrong network or choose the wrong network to view them on when checking your tokens, they will not be visible.
5: App Downtime or Maintenance
At times, your token data may not load due to server outages or maintenance. You can check the status page of Crypto.com to verify.
What Steps to Take if Your Crypto Tokens are Missing?
The following quick steps will help verify the issue:
1. Restart the app: close and relaunch fully.
2. Check connections: make sure you are on a stable network.
3. Review your wallet filters: check your wallet's filters and show all tokens.
4. Check the network: confirm you are on the correct blockchain for token loading.
5. Make use of the TXID: check your transaction in a block explorer.
6. Reach out to support: if the previous steps did not work, you may reach support on Crypto.com through in-app support.
Conclusion
Seeing your Crypto.com tokens missing can be very frustrating or even stressful. Remember, these are usually short-lasting or can be quickly fixed issues. Whether the issue is as simple as refreshing the app, or just a network mismatch, your funds are likely still safe or retrievable. You may need to simply check into your transaction to support if necessary, if it continues to persist.
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