If you need to cancel an SAS flight and want your money back, the first thing to check is your SAS refund policy eligibility. Your refund depends mainly on your ticket type, the reason for cancellation, and whether SAS or you canceled the flight.
For quick assistance with your refund-related questions, you can call +1-833-923-5122.
SAS, officially known as Scandinavian Airlines, states that refunds generally depend on the fare rules attached to your ticket. Refunds, when applicable, are normally returned to the original payment method.
SAS Refund Policy: Quick Answer
Can you get a refund from SAS?
Yes, but the amount you receive depends on your fare conditions and the reason for cancellation.
Generally:
Refundable tickets: May qualify for a full or partial refund according to the applicable fare rules.
Non-refundable tickets: Usually do not qualify for a refund of the fare itself, although certain taxes and charges may be refundable.
SAS-canceled flights: You can generally choose between rebooking and a refund for the unused ticket.
US-related bookings: Certain bookings made for travel to or from the United States may qualify for a 24-hour cancellation and full-refund rule when specific conditions are met.
Travel extras: These are generally non-refundable unless specific exceptions apply.
The fastest way to determine your actual refund amount is to check your booking's fare conditions before canceling.
What Is the SAS Refund Policy?
The SAS refund policy separates voluntary cancellations from situations where SAS cancels or significantly disrupts your flight.
When you cancel voluntarily, the refund depends on the ticket's fare rules. SAS states that most taxes and fees are refundable, while service charges, cancellation fees, and certain travel extras may not be refundable.
If SAS cancels your flight, different passenger-rights rules can apply. You may have the option to accept an alternative flight, rebook, or cancel and request a refund.
If you're unsure which rule applies to your booking, +1-833-923-5122 can be used to discuss the refund situation.
Are SAS Tickets Refundable?
Not every SAS ticket is refundable.
Your ticket's fare conditions are important because SAS sells fares with different cancellation and refund restrictions.
A refundable or flexible fare may allow you to cancel and receive a refund, sometimes subject to an applicable fee.
A non-refundable fare normally does not allow the base fare to be refunded simply because you changed your travel plans. However, SAS says non-refundable tickets can still qualify for refunds of certain non-carrier-imposed surcharges and taxes, subject to the applicable rules.
SAS also specifically lists Flex tickets as eligible for a full refund under its optional fees information. Read More.
Before canceling, check:
Your fare type.
Whether your ticket is refundable.
Applicable cancellation charges.
Refundable taxes and fees.
Any unused travel extras.
Whether SAS canceled or significantly changed the flight.
SAS Refund Policy for Non-Refundable Tickets
A non-refundable SAS ticket does not necessarily mean that every amount paid disappears.
Under SAS's conditions, non-refundable tickets can still provide a refund of certain non-carrier-imposed surcharges, although an administration fee may apply.
This distinction matters because travelers often assume that a non-refundable ticket means zero refund under every circumstance.
That's not always the case.
If your ticket is non-refundable, review the fare conditions and refundable tax components before submitting a cancellation request.
For help understanding the applicable charges, you can also call +1-833-923-5122.
What Happens If SAS Cancels Your Flight?
This is one of the most important parts of the SAS refund policy.
If SAS cancels your flight and you decide not to travel, SAS states that you can request a refund for the unused ticket. SAS also provides options to accept the proposed replacement flight or rebook on another flight.
For flights covered by EU passenger-rights rules, passengers can generally choose between rerouting and reimbursement when a qualifying cancellation occurs. SAS's EU passenger-rights page states that reimbursement can be due within seven days under the applicable rules.
Important distinction
If you cancel because you no longer want to travel, your fare conditions control the refund.
If SAS cancels the flight, passenger-rights rules may give you a much stronger refund entitlement.
That's why you should identify who initiated the cancellation before submitting a refund request.
SAS 24-Hour Refund Policy
Travelers flying to or from the United States may have an additional cancellation option.
SAS states that when traveling to or from the US, a booking made at least seven days before departure can generally be canceled within 24 hours of purchase without a penalty and receive a full refund, provided the specified conditions are satisfied.
The rule applies to eligible unused tickets booked through SAS's website, app, or SAS Customer Service.
For eligible bookings, the refund is credited to the original payment method.
If you're checking whether your particular booking qualifies, +1-833-923-5122 may be useful for reviewing the applicable booking conditions.
How to Request an SAS Refund
The refund process is straightforward when your ticket qualifies.
Step 1: Open My Trips
Go to the SAS website and access My Trips using your booking information.
Step 2: Select Your Reservation
Open the booking you want to cancel.
Step 3: Choose Cancel or Refund
SAS provides a cancellation/refund option through the booking management area for eligible reservations.
Step 4: Review the Refund Amount
Before confirming, carefully review what amount is refundable and whether any cancellation or administration fee applies.
Step 5: Submit the Request
Complete the cancellation and refund request.
Step 6: Check Your Original Payment Method
SAS says refunds are normally issued to the original payment method.
If your booking was purchased through a travel agent, SAS says you should generally contact the agent to cancel and request the refund.
How Long Does an SAS Refund Take?
The timing depends on the type of refund and the applicable rules.
SAS says that once it has processed a refund, it will notify you of the amount, and refunds are normally sent to the original payment method. Its general refund page says you should see the refund in your account within 7 days after processing.
For qualifying US-regulated refunds, SAS states that refunds to credit cards are generally due within 7 business days, while other payment methods can have a different regulatory timeframe.
If you have already submitted a refund and the money has not appeared, keep your booking confirmation, ticket number, cancellation confirmation, and payment records available.
Does SAS Refund Taxes and Fees?
Yes, certain taxes and fees may be refundable.
SAS states that most taxes and fees are refunded, although specific taxes and charges can be excluded.
For non-refundable tickets, SAS's Conditions of Carriage distinguish between carrier-imposed and non-carrier-imposed charges.
Therefore, don't calculate your expected refund simply by looking at the total ticket price.
The refundable amount can be different from the original amount you paid.
Are SAS Travel Extras Refundable?
Usually, no.
SAS states that travel extras are generally non-refundable if they are purchased separately and remain unused. However, exceptions can apply when the trip is canceled or rebooked by SAS or when the relevant service was not provided.
Travel extras can include additional services connected with your booking, so check each item individually.
What If You Bought Your SAS Ticket Through a Travel Agent?
If you purchased the ticket through a travel agent, the refund process can be different.
SAS specifically advises passengers who bought their ticket through a travel agent to contact the agent to cancel and apply for a refund.
Keep your:
Booking reference
E-ticket number
Passenger name
Payment receipt
Cancellation confirmation
These details can make the refund process easier to track.
For questions about what to request from the agent, +1-833-923-5122 is another contact option.
SAS Refund Policy for Special Situations
Certain circumstances may have separate rules.
For example, SAS states that passengers dealing with the death of an immediate family member may be able to cancel and receive a refund. Documentation may be required.
Visa refusal can also have specific rules. SAS notes an exception for certain visa refusals involving travel to or from China or India, where passengers may request a refund after providing official visa-refusal documentation.
Illness, meanwhile, may depend on travel or home insurance coverage rather than automatically creating a refund right under the standard SAS fare rules.
What Should You Do Before Canceling an SAS Flight?
Don't cancel first and investigate later.
Before submitting the cancellation, check:
1. Ticket type — Is it refundable or non-refundable?
2. Cancellation fee — Does your fare have a cancellation charge?
3. Flight status — Did SAS cancel or significantly change the flight?
4. Taxes — Which taxes and charges are refundable?
5. Extras — Did you purchase seats, baggage, or other additional services?
6. Booking channel — Did you purchase directly from SAS or through an agent?
7. Refund destination — Refunds are generally returned to the original payment method.
Taking these steps can prevent you from accidentally giving up an option that may have been available under your booking conditions.
SAS Refund Policy FAQs
Can I get a refund from SAS if I cancel my flight?
It depends on your ticket's fare conditions. Refundable tickets may qualify for a full or partial refund, while non-refundable tickets generally have more limited refund rights.
Does SAS give a full refund for canceled flights?
If SAS cancels your flight and you choose not to travel, SAS states that you are entitled to a full refund for the unused ticket, subject to the applicable passenger-rights rules.
How long does an SAS refund take?
SAS says that after processing, the refund should generally appear in the account within seven days. Specific regulatory timelines can vary by payment method and jurisdiction.
Can I get a refund on a non-refundable SAS ticket?
You may not receive the base fare back, but certain taxes and non-carrier-imposed charges can remain refundable under the applicable rules.
Can I cancel an SAS flight within 24 hours?
For eligible travel to or from the US, SAS states that bookings made at least seven days before departure can generally be canceled within 24 hours of purchase for a full refund, subject to the stated conditions.
Where does SAS send my refund?
SAS normally sends eligible refunds to the original payment method used to purchase the ticket.
Final Takeaway
The SAS refund policy is not based on one universal refund rule. Your outcome depends on your fare type, cancellation reason, flight status, booking channel, and applicable passenger-rights regulations.
If you cancel voluntarily, start with your ticket's fare conditions.
If SAS cancels your flight, check your rebooking and refund rights before accepting an alternative.
And if you're unsure what applies to your reservation, +1-833-923-5122 can be used to discuss your specific refund situation.
Always check the latest SAS fare conditions and passenger-rights information before making a final cancellation decision.
