Finding reliable domestic help has become a necessity for many households in Singapore. From child care to elderly support and household chores, a helper can ease a lot of burden. However, not all agencies are trustworthy. With the rise in scam cases, choosing a legit agency for maid has never been more important.
In this article, we’ll guide you step-by-step on how to spot the red flags, choose the right maid agency, and protect yourself from getting scammed in Singapore.
Why the Rise in Maid Agency Scams?
Singapore has strict regulations for employment agencies. Yet, scammers still manage to slip through the cracks especially those advertising online or using social media platforms.
Some common scams include:
Fake job placements
Unlicensed agencies
Overcharging and hidden fees
Withholding salaries
False promises on maid experience or skillset
That’s why it's crucial to always choose a trusted agency for maid registered with Singapore's Ministry of Manpower (MOM).
Step 1: Start with the Ministry of Manpower (MOM)
Before you talk to any agent or sign a contract, head over to the MOM website. They provide a list of licensed maid agencies, their performance ratings, and even customer reviews.
Why this matters:
Licensed agencies are legally bound to follow proper hiring processes.
You’ll get legal protection if anything goes wrong.
It’s the safest way to avoid scams.
So, the first rule? Never deal with an unlicensed agency for maid in Singapore.
Step 2: Check for Real Reviews and Testimonials
A quick Google search can tell you a lot. Look for these signs when researching an agency for maid:
Verified Google reviews
Testimonials on forums like Reddit or HardwareZone
Reviews on social media platforms
Be cautious of:
All 5-star reviews posted within the same week (they might be fake)
Overly generic or repeated comments
No online presence at all
Good agencies usually have mixed feedback with clear examples of how they handled customer complaints. That’s a good sign of transparency.
Step 3: Visit the Physical Office
Always insist on visiting the actual office location of the maid agency. If they avoid this or claim to work “fully online,” it’s a red flag.
Here’s what to check:
MOM license displayed
Clean and professional setup
Staff who are able to answer your questions clearly
A legitimate agency for maid in Singapore should be transparent, patient, and never pressure you into paying upfront.
Step 4: Ask These 5 Key Questions
Before making any commitment, ask the agent:
Are you licensed with MOM? Can I see your license?
Can I view the biodata of multiple helpers before deciding?
What’s the full cost, including any hidden charges?
What’s your replacement policy if the maid doesn’t work out?
Do you handle work permit applications and medical checkups?
Their answers should be clear and detailed. If they’re vague or avoid specifics, walk away.
Step 5: Compare Prices (But Don’t Go Too Cheap)
The average service fee from a reliable agency for maid in Singapore ranges from $300 to $800, depending on the services included.
If an agent quotes you much lower, be cautious. Scammers often lure victims with “too good to be true” deals only to disappear after taking a deposit.
Here’s what the cost usually includes:
Maid selection & matching
Work permit application
MOM documentation
Training and orientation
Replacement warranty
Legit agencies provide a transparent breakdown. Ask for a quotation in writing.
Step 6: Get Everything in Writing
A trustworthy maid agency will offer a clear, written agreement outlining:
Responsibilities
Fees
Refund/replacement policies
Timelines
Never rely on verbal agreements.
Step 7: Watch Out for Red Flags
Scammers use clever tricks to appear legitimate. Here's what to watch for:
No receipt after payment
Agent using a personal bank account
Rushed decisions ("Only one helper left!")
High-pressure tactic
Asking to meet in malls or cafes, not an office
If something feels off, it probably is. Always trust your gut.
Bonus Tip: Use Word-of-Mouth
Sometimes the best way to find a reliable agency for maid is by asking around.
Ask friends, colleagues, neighbors for recommendations.
Join Facebook groups like “Singapore Expat Wives” or “Maid Reviews SG.”
Read honest experiences, not just sponsored posts.
FAQs: Everything You Want to Know
1. How do I know if a maid agency is legit in Singapore?
Check if it's licensed on the MOM website and has a physical office, proper reviews, and written contracts.
2. Is it safe to use online maid agencies in Singapore?
Only if they are MOM-approved and offer transparent documentation. Avoid those without physical addresses or licenses.
3. What’s the average cost of hiring through a maid agency in Singapore?
Usually between $300–$800, depending on services. Be cautious of very low prices.
4. Can I interview the maid before hiring?
Yes. A legit agency should allow you to interview shortlisted helpers over video or in person.
5. What if the maid doesn’t work out?
Good agencies offer free or low-cost replacements within a certain period usually 3 to 6 months.
6. Are replacement fees common?
Some agencies charge small admin fees, while others offer one free replacement. Always ask in advance.
7. Should I pay a deposit before seeing the maid’s biodata?
No. You should first view the profiles and only pay after shortlisting or finalizing your choice.
8. Is it legal to hire a maid directly without an agency in Singapore?
Yes, but it's more complicated. You’ll have to handle permits, insurance, and compliance yourself.
9. What are the risks of using an unlicensed agency?
You risk being scammed, getting fined by MOM, or ending up with a helper who isn’t legally employed.
10. What is the best platform to find trusted maid agencies?
Start with MOM’s Employment Agency Directory, Google Reviews, and forums like Reddit SG or HardwareZone.
Finding the right agency for maid near you doesn’t have to be stressful. Stick to verified channels, do a bit of homework, and don’t rush into any decisions. A little caution goes a long way in protecting your home, your money, and your peace of mind.
