QuickBooks Payroll is a powerful tool that helps businesses simplify employee payments, tax management, and payroll compliance. But sometimes, users encounter an unexpected hurdle — the “We Weren’t Able to Show Your Payroll Info” error. This issue typically occurs when QuickBooks fails to load payroll details, such as employee data, pay history, or tax summaries.
Whether you use QuickBooks Desktop or QuickBooks Online, this error can pause your payroll process and cause unnecessary delays. The good news is that the problem can be resolved quickly with simple troubleshooting steps.
If you need immediate assistance,
Dial Now: Fix “We Weren’t Able to Show Your Payroll Info” Error in QuickBooks Fast +1-866-408-0444
What Causes the Payroll Info Not Showing Error?
Before jumping into the fix, it’s important to understand why this issue appears. Some of the most common reasons include:
1. Internet or server connection issues
If QuickBooks cannot connect to Intuit’s payroll servers, it fails to fetch payroll details.
2. Outdated payroll updates
Old or incomplete tax table updates often prevent payroll info from loading.
3. Payroll subscription not validated
If your subscription expired or failed to verify, QuickBooks will not display payroll data.
4. Corrupt company file data
Damaged payroll-related components in your company file can prevent QuickBooks from showing payroll information.
5. QuickBooks not updated
Using outdated versions of QuickBooks Desktop can cause compatibility conflicts.
6. Browser or app cache issues (QuickBooks Online)
Corrupt cache files interfere with how payroll data loads in QuickBooks Online.
7. Firewall or antivirus blocks
Security programs sometimes block QuickBooks payroll processes.
How to Fix “We Weren’t Able to Show Your Payroll Info” Error in QuickBooks Fast
Follow the step-by-step solutions below. In most cases, one of these methods will resolve the issue.
1. Restart QuickBooks and Refresh Payroll Data
Sometimes the simplest solution works.
Close QuickBooks completely.
Restart your computer.
Reopen QuickBooks and go to Employees > Payroll Center.
Try reloading the payroll window.
This clears temporary memory issues.
2. Install the Latest QuickBooks Updates
Using outdated QuickBooks versions is a common reason for this error.
How to update:
Open QuickBooks.
Go to Help > Update QuickBooks Desktop.
Click Update Now.
Select Get Updates.
Restart QuickBooks once finished.
After updating, check if payroll information loads normally.
3. Download the Latest Payroll Tax Table
An outdated payroll tax table can cause incomplete or missing payroll info.
Click Employees on the top menu.
Select Get Payroll Updates.
Tick Download Entire Update.
Click Download Latest Update.
Once updated, retry accessing payroll info.
4. Revalidate Your Payroll Subscription
QuickBooks must verify your subscription with Intuit servers.
Go to Employees > My Payroll Service.
Choose Account/Billing Information.
Sign in using your Intuit account.
Verify that your subscription is active.
A valid subscription allows QuickBooks to show payroll data properly.
5. Use QuickBooks Tool Hub to Repair Program Issues
The QuickBooks Tool Hub can fix damaged components that prevent payroll info from loading.
Download the latest QuickBooks Tool Hub.
Open the tool and select Program Problems.
Click Quick Fix My Program.
After the repair completes, restart QuickBooks.
If needed, run Company File Issues > QuickBooks File Doctor to repair corrupted data.
6. Improve Your Internet Connection
QuickBooks must connect to payroll servers to display your data.
Do the following:
Switch to a stable network
Restart your router
Avoid using VPN while running payroll
Test your internet speed (should be at least 5 Mbps)
Once your network is stable, reopen the payroll window.
7. Fix Firewall and Antivirus Settings
Firewall restrictions can block QuickBooks payroll services.
Quick Fixes:
Add QuickBooks as an exception in your antivirus
Allow QuickBooks through Windows Firewall
Turn off your firewall temporarily and load payroll info
If payroll loads after disabling the firewall, add permanent exclusions for QuickBooks.
8. Clear Cache if Using QuickBooks Online
Corrupted cache files often cause payroll data loading issues.
Press Ctrl + Shift + Delete.
Select Cached images and files.
Clear the browser data.
Open QuickBooks Online in incognito mode:
Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N
Try loading payroll again.
9. Rebuild Company File Data (QuickBooks Desktop)
If your company file is damaged, use QuickBooks’ built-in repair tools.
Verify Data:
Go to File > Utilities > Verify Data.
If errors are detected, rebuild your file.
Rebuild Data:
Go to File > Utilities > Rebuild Data.
Follow the on-screen instructions.
This repairs damaged payroll components.
Prevent the Payroll Info Error in the Future
To stop this issue from appearing again:
Keep QuickBooks Desktop updated
Install payroll tax table updates regularly
Maintain an active payroll subscription
Use reliable high-speed internet
Exclude QuickBooks from firewall and antivirus scans
Run monthly file maintenance using Verify Data & Rebuild
Avoid abrupt system shutdowns while QuickBooks is open
These practices help ensure smooth payroll processing.
Need Fast Expert Support?
If the error persists even after trying all the steps, it could mean:
Major company file corruption
Server connection failures
Damaged QuickBooks installation
Locked or expired payroll subscription
In such cases, expert help is recommended.
Dial Now: Fix “We Weren’t Able to Show Your Payroll Info” Error in QuickBooks Fast +1-866-408-0444
Certified QuickBooks specialists can help you resolve the issue instantly.
